Previous incidents
Unable to create a payment through Mandiri Virtual Account
Resolved May 13, 2026 at 6:46am UTC
The issue has been fixed.
1 previous update
Invalid character on number formatting (Question-marked gap)
Resolved May 12, 2026 at 5:03pm UTC
The issue has been fixed.
1 previous update
User keeps redirecting to main page in dashboard
Resolved Apr 15, 2026 at 8:35am UTC
The patch has been shipped and we are currently monitoring it.
1 previous update
Elevated error rates on multi-factor authentication (incomplete)
Updated May 8, 2026 at 3:23pm UTC
Meanwhile while we're implementing the fix, feel free to contact us to temporarily disable the 2FA.
1 previous update
Elevated error rates on payment resolution
Resolved Apr 14, 2026 at 1:57am UTC
We have shipped the patch and currently monitoring the result.
3 previous updates
Elevated error rates on multi-factor authentication
Resolved Apr 1, 2026 at 9:07pm UTC
We've shipped the patch and we'll continue monitoring the result for the next few hours.
2 previous updates
Doubled platform fees on PayPal payment (incomplete)
Resolved Apr 1, 2026 at 9:07pm UTC
We've shipped the patch and we'll continue monitoring the result for the next few hours.
1 previous update
Doubled platform fees on PayPal payment
Resolved Mar 19, 2026 at 2:56am UTC
The issue has been fixed. Feel free to contact us if you have any issues regarding payments.
3 previous updates
Elevated error on Ticket Reservation - Forms section
Resolved Mar 3, 2026 at 7:07am UTC
We've shipped the patch and currently monitoring the result.
1 previous update
Ticket status updates are being delayed
Resolved Mar 2, 2026 at 10:34am UTC
We have identified the issue and we're currently monitoring it.
1 previous update
Issues with Cards (Domestic) payment
Resolved Mar 2, 2026 at 10:28am UTC
The issue has been resolved and we're currently monitoring the result.
2 previous updates
Found duplicated ticket numbers
Resolved Mar 2, 2026 at 10:28am UTC
We've assigned the ticket number manually based on the timestamp of who finished the payment.
2 previous updates