Back to overview
Degraded

Multi-factor authentication setup is not working

Jan 10, 2026 at 01:41pm UTC
Affected services
API (Jakarta, Singapore)

Resolved
Jan 14, 2026 at 02:33am UTC

The multi-factor authentication setup should be working back to normal. Sorry for the wait!

Please contact us through our page if you need our help!

Updated
Jan 10, 2026 at 02:08pm UTC

We've fixed the issue, but we have to postpone the fix until Monday, 12 January 2026. We are so sorry for the wait.

Updated
Jan 10, 2026 at 01:46pm UTC

We've identified the root cause of the issue and currently fixing it.

Created
Jan 10, 2026 at 01:41pm UTC

Our security feature called 2FA is not working properly at the moment, and we are currently investigating the issue. Thank you for the patience! <3