Incidents | Anthro Indonesia

Unable to create a payment through Mandiri Virtual Account

Wed, 13 May 2026 06:46:00 -0000

The issue has been fixed.

Invalid character on number formatting (Question-marked gap)

Tue, 12 May 2026 17:03:00 -0000

The issue has been fixed.

Unable to create a payment through Mandiri Virtual Account

Tue, 12 May 2026 15:01:00 -0000

We are currently investigating the issue with the payment gateway.

Invalid character on number formatting (Question-marked gap)

Tue, 12 May 2026 09:49:00 -0000

We are currently investigating the issue and finding alternative ways to format those numbers.

Content delivery service migration

Sat, 09 May 2026 16:00:52 -0000

We are planning to move our CDN endpoints to Amazon CloudFront. Feel free to refresh the page or clear the browser cache if there is an issue when loading the content.

QRIS is not available at the moment

Fri, 08 May 2026 15:24:00 -0000

We are currently contacting the financial company through Financial Services Authority or OJK (Otoritas Jasa Keuangan) for resolution. We'll update about the progress, more on that later.

Elevated error rates on multi-factor authentication (incomplete)

Fri, 08 May 2026 15:23:00 -0000

Meanwhile while we're implementing the fix, feel free to contact us to temporarily disable the 2FA.

QRIS is not available at the moment

Fri, 24 Apr 2026 12:28:00 -0000

We are currently looking for a resolution with PTEN Indonesia and Bank Indonesia. We'll update you about the resolution shortly.

Routine maintenance

Thu, 23 Apr 2026 07:10:00 -0000

We'll be performing a routine maintenance on our server. Major services like Website, our caching system, etc. will be unavailable at the moment during maintenance.

User keeps redirecting to main page in dashboard

Wed, 15 Apr 2026 08:35:00 -0000

The patch has been shipped and we are currently monitoring it.

User keeps redirecting to main page in dashboard

Wed, 15 Apr 2026 08:29:00 -0000

We have identified the issue and currently shipping the patch, should be arrived in 5 minutes or less.

Elevated error rates on payment resolution

Tue, 14 Apr 2026 01:57:00 -0000

We have shipped the patch and currently monitoring the result.

Elevated error rates on payment resolution

Tue, 14 Apr 2026 01:30:00 -0000

The issue has been identified, and we're currently testing the feature and shipping the patch very soon.

Elevated error rates on payment resolution

Tue, 14 Apr 2026 00:54:00 -0000

We have identified the issue on PayPal payment creation, and we're currently fixing it.

Elevated error rates on multi-factor authentication (incomplete)

Mon, 13 Apr 2026 13:06:00 -0000

Please wait while we're currently investigating the issue.

Elevated error rates on payment resolution

Mon, 13 Apr 2026 13:05:00 -0000

Please wait while we're currently investigating the issue.

Doubled platform fees on PayPal payment (incomplete)

Wed, 01 Apr 2026 21:07:00 -0000

We've shipped the patch and we'll continue monitoring the result for the next few hours.

Elevated error rates on multi-factor authentication

Wed, 01 Apr 2026 21:07:00 -0000

We've shipped the patch and we'll continue monitoring the result for the next few hours.

Doubled platform fees on PayPal payment (incomplete)

Wed, 01 Apr 2026 16:44:00 -0000

We've found the issue and currently shipping the patches. The existing payment with doubled fees at the moment will be partially refunded (excluding platform fees, if available), as stated in our Refund Policy.

Elevated error rates on multi-factor authentication

Wed, 01 Apr 2026 10:02:00 -0000

We have identified the cause, and we'll ship the patch tonight. For users who had 2FA enabled, you may not be able to log in the Platform at the moment until further notice.

Elevated error rates on multi-factor authentication

Wed, 01 Apr 2026 09:41:00 -0000

We received an elevated error rates on multi-factor authentication and currently investigating the issue.

Doubled platform fees on PayPal payment

Thu, 19 Mar 2026 02:56:00 -0000

The issue has been fixed. Feel free to contact us if you have any issues regarding payments.

Doubled platform fees on PayPal payment

Thu, 19 Mar 2026 01:48:00 -0000

We've shipped the patch, re-enabled PayPal payment method, and we're currently monitoring the result.

Doubled platform fees on PayPal payment

Thu, 19 Mar 2026 01:25:00 -0000

Payment method using PayPal will be temporarily disabled.

Doubled platform fees on PayPal payment

Thu, 19 Mar 2026 01:09:00 -0000

Domestic payments maintenance

Thu, 12 Mar 2026 16:00:48 -0000

There will be a maintenance from our domestic payment gateway at a specified date and time. It is highly recommended to create or finish a payment before or after the maintenance time.

QRIS is not available at the moment

Sun, 08 Mar 2026 17:00:00 -0000

Unfortunately, the issue is still ongoing.

Elevated error on Ticket Reservation - Forms section

Tue, 03 Mar 2026 07:07:00 -0000

We've shipped the patch and currently monitoring the result.

Elevated error on Ticket Reservation - Forms section

Tue, 03 Mar 2026 06:30:00 -0000

We've got a report where users are experiencing flashing UI bug during ticket forms, and we're currently investigating the issue.

Ticket status updates are being delayed

Mon, 02 Mar 2026 10:34:00 -0000

We have identified the issue and we're currently monitoring it.

Found duplicated ticket numbers

Mon, 02 Mar 2026 10:28:00 -0000

We've assigned the ticket number manually based on the timestamp of who finished the payment.

Issues with Cards (Domestic) payment

Mon, 02 Mar 2026 10:28:00 -0000

The issue has been resolved and we're currently monitoring the result.

Found duplicated ticket numbers

Mon, 02 Mar 2026 00:49:00 -0000

We've identified the issues and we're currently assigning missing ticket numbers manually to attendees.

Issues with Cards (Domestic) payment

Mon, 02 Mar 2026 00:45:00 -0000

We've identified the issue and we're currently monitoring it.

Found duplicated ticket numbers

Sun, 01 Mar 2026 13:26:00 -0000

We are currently investigating the issue.

Issues with Cards (Domestic) payment

Sun, 01 Mar 2026 13:23:00 -0000

We are currently investigating this issue.

Ticket status updates are being delayed

Sun, 01 Mar 2026 13:23:00 -0000

We are currently investigating this issue.

Unable to open blogs

Tue, 17 Feb 2026 05:07:00 -0000

The issues were resolved.

QRIS is not available at the moment

Thu, 12 Feb 2026 08:58:00 -0000

Creating a payment with PayPal should be working right now, and meanwhile we're currently waiting for another update from our payment gateway about QRIS status.

Unable to open blogs

Thu, 12 Feb 2026 04:17:00 -0000

We're currently investigating the issue of why the blog page won't load.

QRIS is not available at the moment

Wed, 11 Feb 2026 14:14:00 -0000

We have identified the root cause on PayPal payment, and we're still investigating the issue with QRIS payment at the same time.

QRIS is not available at the moment

Wed, 11 Feb 2026 01:28:00 -0000

Some users were unable to create a payment using QRIS and/or PayPal at the moment, and we're currently investigating the issue.

Multi-factor authentication setup is not working

Wed, 14 Jan 2026 02:33:00 -0000

The multi-factor authentication setup should be working back to normal. Sorry for the wait! Please contact us through [our page](https://anthro.id/contact) if you need our help!

Multi-factor authentication setup is not working

Sat, 10 Jan 2026 14:08:00 -0000

We've fixed the issue, but we have to postpone the fix until Monday, 12 January 2026. We are so sorry for the wait.

Multi-factor authentication setup is not working

Sat, 10 Jan 2026 13:46:00 -0000

We've identified the root cause of the issue and currently fixing it.

Multi-factor authentication setup is not working

Sat, 10 Jan 2026 13:41:00 -0000

Our security feature called 2FA is not working properly at the moment, and we are currently investigating the issue. Thank you for the patience! <3

New users cannot signup

Sat, 27 Dec 2025 17:15:00 -0000

The fix has been implemented, and we're currently monitoring the result. A while ago, our Cloudflare Turnstile component wasn't initialized properly, so we had to implement a long-term fix.

New users cannot signup

Sat, 27 Dec 2025 15:53:00 -0000

We have identified the issue and currently initiating the fix.

New users cannot signup

Sat, 27 Dec 2025 13:00:00 -0000

We’re having some trouble when the user tries to creating an account. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. This only affects traditional account creation (email/password).

Migrating website server from Vercel to a new infrastructure

Wed, 10 Dec 2025 16:30:36 -0000

We are currently migrating our website from Vercel to a new infrastructure. Please expect that there will be instability during migration, that includes server outage and such. Thank you for your understanding!

User-generated content migration

Wed, 03 Sep 2025 08:30:18 -0000

Maintenance completed

User-generated content migration

Wed, 03 Sep 2025 06:00:18 -0000

We are currently performing scheduled maintenance on S3 and DynamoDB. During this time, some dependent features such as email services may be affected. We recommend avoiding sensitive actions like creating new accounts until maintenance is complete. Thank you for your patience.